At ANNUAL we are more than happy to accept returns or exchanges should you need to.
If you wish to return an item(s), we ask that you get in touch with us via our CONTACT page and we will issue you with a returns form for you to complete. Please ensure that all the criteria is met prior to returning your item(s) to us by checking the points below.
Contact us via our contact page to receive a returns form to fill out.
Your item(s) must not be worn, damaged, altered or used.
Item(s) must be in the original packaging with all original labels still attached. Swimwear/under garments must be tried on over clothing and any protective hygiene strip must remain in place and in tact.
The refund request must be within 14 days of you receiving your order.
Once you are happy to send your item(s) back to us we advise that you package your return carefully, that you use a registered service for the return and that you retain your proof of posting should an item go missing. We are not responsible for items that do not reach us and are not obliged to provide a refund should an item not arrive. We reserve the right to refuse a refund should the above criteria not be met. Original postage costs are non-refundable. Please note that we are not responsible for return postage costs if the item is simply unwanted. If an item fails to be delivered due to incorrect address provided at point of sale or returned to use after a failed delivery attempt and further failure to collect the order from your local postal depot, you will be responsible for return postage costs back to your address. If a refund is preferred initial postage costs will be non-refundable in this case.
Upon receipt of the item(s) we will process your refund which will be issued via your original method of payment.
However, if you wish to return a non-returnable item we do offer the option of an exchange (see our procedure above) to the value of the item or higher, or store credit in the form of a coupon.